Infinity trampoline products are warranted against manufactured defects only. During the warranty period Infinity Trampoline has to right to repair / replace at our discretion. All shipping charges to and from are the responsibility of the customer.
Items not covered under warranty: Normal wear and tear, rust, commercial usage, abnormal or excessive weight usage, fading and discolorations from paint logos and/or fabric, natural disasters. We do not cover against fading, as products left outside against outside elements can and will fade. We suggest customers to treat spring pads with 303 Aerospace Protect to extend the life of the product.
All warranties are prorated. For example, if you owned your trampoline for 25% of the warranty period you will be responsible to pay 25% of the replacement part plus shipping.
Email all warranty issues to firstname.lastname@example.org. Please include multiple detailed pictures, your name, order number, as well as the best contact number to reach you
Damaged, Missing and Defective parts
In order to speed up the replacement process, all damaged, missing and defective parts must be noted on the carrier's waybill. Please email us description and pictures of the damage, missing or defective part to email@example.com
Definition of Lifetime Warranty:
We will repair or replace the defective part ONCE during the lifetime of the trampoline. After the part is repaired or replaced, that part will no longer be under warranty. Repairing or replacing the part will be at the discretion of the manufacturer. Customer will be responsible for a nominal handling fee, plus all shipping charges to and from the dealer.